Frequently asked Questions2020-12-09T17:02:53+01:00

Frequently asked Questions

Que se passe-t-il si mon filleul annule sa commande ?2025-03-18T14:40:56+01:00

Le parrain ne recevra pas sa récompense.

Le programme est-il réservé aux particuliers ou aussi aux professionnels ?2025-03-18T14:40:30+01:00

Le programme de parrainage est ouvert aussi bien aux particuliers qu’aux professionnels.

Y a-t-il un montant minimum de commande pour que le parrainage soit valide ?2025-03-18T14:40:06+01:00

Non, aucun montant minimum de commande n’est requis pour bénéficier du parrainage.

Quand recevrai-je ma récompense après un parrainage réussi ?2025-03-18T14:39:21+01:00

La récompense est versée après signature du contrat et règlement de l’acompte par le filleul.

Quel est le montant de la récompense ?2025-03-18T14:39:01+01:00

Le montant de la récompense varie en fonction de la commande. Pour un projet inférieur à 10 000 €, le parrain reçoit un chèque cadeau de 200 €. Pour une commande comprise entre 10 000 € et 20 000 €, il reçoit un chèque cadeau de 400 €. Enfin, pour un projet dépassant 20 000 €, le chèque cadeau s’élève à 600 €.

Puis-je parrainer plusieurs filleuls ?2025-03-18T14:38:22+01:00

Oui il est possible de parrainer plusieurs filleuls et ainsi de cumuler les récompenses.

Dois-je impérativement avoir un abri Déco Charpente chez moi pour fournir un contact intéressé par la pose d’un abri ?2025-03-18T14:37:53+01:00

Il est indispensable d’avoir commandé un abri Déco Charpente, que ce soit pour son domicile ou tout autre lieu.

Après avoir parrainé mon filleul, quand recevrais-je mon chèque cadeau ?2025-03-18T14:05:52+01:00

Votre récompense vous sera versée uniquement après signature du contrat e règlement de l’acompte de votre filleul pour son futur projet.

Do you have stock of wood?2024-02-05T18:04:26+01:00

With Déco Charpente, you have nothing to worry about, we guarantee the availability of wood in our workshops. Your shelters are manufactured and assembled within the announced deadlines.

 

How long does it take to build a wooden shelter?2021-04-19T14:30:17+02:00

The duration of the construction sites varies depending on the projects, generally a construction site is carried out in 2 to 3 days of installation.

Do you offer a maintenance contract with your frames?2020-12-09T17:05:41+01:00

No, Déco Charpente does not offer a maintenance contract. However, you are covered by ten-year guarantee on all Déco Charpente shelters.

What is the lifespan of a frame?2020-12-09T17:05:12+01:00

Your frame will accompany you throughout your life.

How to maintain your frame?2021-11-29T11:48:22+01:00

A simple glaze is usually enough. For the autoclaved douglas, there is no no maintenance to bring. If you have any questions, your dealer will remain available to provide you with advice on maintaining your shelter.

Do you install frames overseas?2020-12-09T16:44:37+01:00

No, Déco Charpente does not yet operate overseas.

Do you install frames throughout France?2022-07-28T15:27:13+02:00

Déco Charpente currently operates in around ten departments in the south of France. Visit our page showroom to find the showroom near you.

Do you create shelters for professionals?2020-12-09T16:43:17+01:00

Déco Charpente is currently working on projects with restaurateurs, hoteliers, campsite/wine estate/school directors… Do not hesitate to ask for your free quote and we will study your project.

How long does it take to get a quote?2020-12-09T16:42:18+01:00

The dealer formalizes your quote between 1 and 3 working days approximately subject to information provided (type of project, photos, land typology).

Is the quote request free?2020-12-09T16:41:42+01:00

Yes she is free and will be formalized by the concessionaire in your sector, after studying your needs through a telephone interview or an appointment at the site of the shelter project.

Do you offer payment facilities?2020-12-09T16:23:51+01:00

Yes we offer financing solutions. Contact us to find out more about this (scheduling of payments at reduced rates).

How much does a Déco Charpente wooden shelter cost?2021-01-26T16:28:34+01:00

The price of our shelters depends on the surface area of the shelter, the type of wood, the options and finishes chosen, they are made custom made. Do not hesitate to ask your free quote to obtain a price estimate for your project.

Do you modify the shelter? To close a veranda terrace for example.2020-12-09T16:18:14+01:00

Yes, Déco Charpente shelters are evolving. For example, we can close a lean-to to expand living space.

Are the shelters wind resistant?2020-12-09T16:17:42+01:00

Yes, Déco Charpente shelters are designed to withstand bad weather: wind, rain, snow, resin.

How can I personalize my wooden shelter?2021-01-26T16:28:03+01:00

We leave you a wide range of options and finishes to personalize your shelter to your tastes. Wood has a architectural freedom unparalleled, limitless.
Wood species, under-roof, roofing or even aesthetic finishes can be adjusted according to your needs.

Can I have the same shelter model as in the catalog?2020-12-09T16:11:27+01:00

Our shelters are custom made in our Brignoles workshop in the Var (83). We can, of course, reproduce the models present in our catalog.

What wood do you use for Déco Charpente shelters?2021-11-29T11:46:43+01:00

We use 2 species of wood for our projects: spruce and the douglas.
These high quality woods are certified PEFC and ensure a durable frame over time, with little maintenance.

Can I get help building my shelter?2020-12-09T16:10:31+01:00

To date, there is no no financial aid from the state to help you create your shelter.

Do I need a building permit for my shelter project?2020-12-09T16:10:14+01:00

Only self-supporting shelters of +20m2 are subject to a Request for a building permit. For self-supporting shelters of -20m2 as well as lean-to shelters of -40m2 a prior request for work is sufficient. The local urban plan details the regulations in force in each municipality. Your advisor will be there to offer you the best solution.

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